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KCC > Current Students > Helpful Resources > Online Learning Support > Canvas FAQs

Canvas FAQs

How do I log in to Canvas?

You will log in to Canvas using your KCC user ID and password. (If you don't know your user ID, follow the instructions on KCC Connect's What's my User ID?) Initially, your password is the last six digits of your Social Security number.

For more information, view the ITS FAQ . If you have a question or problem logging in, contact the ITS Helpdesk.

What are the browser requirements for Canvas?

Please review the Canvas Browser Requirements page.

How can I familiarize myself with Canvas?

There are several resources to help prepare you for Canvas. The Canvas Overview video will help you get started. Once you are logged in to Canvas, look for the Student Passport to Online Learning course, which can be found in the Dashboard and All Courses link. All registered students are automatically enrolled in this resource course. For guided Canvas tutoring, visit Tutoring Services during scheduled hours.

For general information on what to expect when taking an online class, review our Tips for Online Learning.

How much time do I get to complete a course?

KCC courses correspond with the college's semesters. Each online course has a start date and an end date. In between, the schedule of coursework, assignments, and due dates are determined by each instructor.

Does KCC offer proctored testing?

Some courses will require that students take exams in a proctored environment. Students can take exams on-campus in the office of Testing Services. To assist in making sure that there are proctors available, students need to make arrangements one week prior to their desired testing time. Contact the instructor or Testing Services 815-802-8530 for more details.

How do I contact my instructor?

You have several options. KCC Connect contains the instructor name and email within the Search for Credit Classes.

Prior to the start of your online course your instructor may contact you via e-mail and provide contact and communication directions. Or, after you log into your online course, contact your instructor via Canvas email (inbox). Any additional routes of contact such as phones numbers, web sites etc., will be provided by your instructor.

What if I have technical problems while taking an online course?

If you are having problems connecting to the Internet, please contact your Internet Service Provider. If you have any problems once you are online, it is very important that you contact your instructor so that he/she is aware that you are having problems. You should have their office phone number from the "How do I contact my instructor?" question above. Also, please see "What if I have questions that are NOT on this FAQ list?" below.

What about assignments, testing and attendance?

Each instructor decides how they will handle written assignments, testing and attendance. They may allow assignments to be submitted via email, fax, or U.S. mail. They may allow testing to be done online or in a proctored environment on campus. You will have to check with your instructor. Testing may also take place off-site at a student support center convenient to the student's location. Attendance may be taken during virtual class sessions or may not be required at all. Remember, the answer to these questions along with other course policies will most likely be found in the course syllabus!

How much will an online course cost?

The basic fee structure for an online course at KCC is the same as any credit course and can be found on the tuition and course fees pages.

How do I know when my online course begins?

The course start date is listed in the Search for Credit Classes found in KCC Connect. You should also be notified via KCC e-mail before your class starts with course log in information. If you do not receive information by the first day of class as shown on the KCC calendar or in the Search for Credit Classes, please contact the KCC Help Desk

Prior to the start of your online course your instructor may contact you via KCC email and provide contact and communication directions. After you log in to your online course, contact your instructor via Canvas email (inbox). This way, your instructor can have your most current contact information including your email address. This allows for a smoother beginning for both you and your instructor.

After logging in to your Canvas course, read the course syllabus. The syllabus will contain course information.

How do I get my username and password?

If you do not know your user ID, please go to KCC Connect and then click on "What's my User ID?" After retrieving your User ID, please click on Change Password. Initially, your password is the last six digits of your Social Security number. Updating your password will allow you to access all of the KCC online resources including: Canvas, KCC Connect, the network and KCC email.

What if I forget my username or password?

Contact the KCC Help Desk for assistance. Check helpdesk hours for availability. They can be reached at 815-802-8900 or at Please include your student ID and full name with any correspondence to the KCC helpdesk.

What if I have questions that are NOT on this FAQ list?

Any other questions you may have, either now, or before your class begins can be answered by any of the following methods. Please include your student ID, full name and course number and section with each email: